Web Site Privacy Frequently Asked Questions (FAQs)

This document is subject to the terms and conditions contained in the following documents:
Privacy Policy: Our Web Site Privacy Policy
Usage Terms and Conditions: Information on Web Site Usage

You may also be interested in the following on-line documents:
Privacy Statement: Our Web Site Privacy Statement
Security FAQs: Answers to Questions on Web Site Security

This web site (this “Web Site”) is provided by ShaleEnergyUSA.com 11245 Dovedale Court, Marriottsville, MD 21104, USA.

Q: What is the ShaleEnergyUSA.com Privacy Statement?
A: The ShaleEnergyUSA.com Privacy Statement identifies the ShaleEnergyUSA.com “value-system” for the collection of, and use of, confidential information. The Privacy Policy implements the standards contained in the Privacy Statement.

Q: What is the ShaleEnergyUSA.com Privacy Policy?
A: The Privacy Policy implements the standards contained in the Privacy Statement. The ShaleEnergyUSA.com Privacy Policy identifies what information ShaleEnergyUSA.com collects; how it is used; how to contact customer service; and the security safeguards for protecting the personal information provided by those who browse the Web Site or become customers of ShaleEnergyUSA.com.

Q: Does ShaleEnergyUSA.com collect my personal information?
A: ShaleenergyUSA.com does not collect information if you are merely browsing the Web Site. If you are a registered user or a customer, then ShaleEnergyUSA.com collects two types of information for the sole purpose of providing your with products and services: information regarding your use of the Web Site and certain account information.

Q: Does ShaleEnergyUSA.com share my e-mail address with others?
A: ShaleEnergyUSA.com does not provide your e-mail address to our business partners for marketing purposes. We work closely with our business partners to select offers we believe will be of value to our customers. We may send you offers on behalf of our business partners. Keep in mind that if you take advantage of an offer from a ShaleEnergyUSA.com business partner and become their customer, the partner may independently wish to send you offers. In this case, you will need to inform them separately if you wish to decline from receiving future offers from them.

Q: Do I have a choice about whether I want to receive e-mail marketing offers from ShaleEnergyUSA.com?
A: Yes. While we believe that information about new products and services is a benefit for users, we understand that some users may prefer not to receive these e-mail messages. You may select to stop receiving ShaleEnergyUSA.com e-mail offers, including information on new benefits, products and services, and offers we make on behalf of our business partners. In addition, each e-mail marketing offer includes a privacy message so that you can reply to the e-mail offer and request to be taken off marketing lists. Please note that it will take approximately 2 to 3 weeks for your request to become effective.

Q: Does ShaleEnergyUSA.com combine my use of the Website with information with information obtained from other websites within the company?
A: Yes. If you are known to us as a customer or a registered user, we may combine information about your use of the Website, and the online product or service you utilize, with certain other online and offline information we have about you on any other website sponsored or owned by the Company, and information you have provided to us. We also combine this information with information available from external sources such as the census bureau, but we do so in order to customize your online experience and present you with relevant online and offline marketing offers and updates.

Q: Does ShaleEnergyUSA.com use "cookies"?
A: We may use "cookies" to enable the ShaleEnergyUSA.com server to recognize you as a registered ShaleEnergyUSA.com online service user when you re-enter our site. Please refer to the Security FAQ for information on “cookies.”

Q: How are customers notified about changes to the Privacy Policy?
A: Changes to the Privacy Policy are be noted in the Policy in a section for that purpose.

Q: How can I get more information about your online privacy policies?
A: For U.S. customers, please send us an e-mail at info@shaleenergyusa.com.

Q: How can I get information about my account?
A: If you would like more information about your ShaleEnergyUSA.com account, please send us an e-mail at info@shaleenergyusa.com.